Your Name (required) Company (required) Your Email (required) Phone Number (required) Category (required) Making CallsReceiving CallsNo CallsChange Caller IDFaulty SimStolen deviceCall QualityNew PortingHandset ProblemLicense OrderChange RequestNew ServiceGatewayNew simsCall ForwardCall TransferAuto AttendantNetwork SignalDropping CallsCant Log-In to RCCDR Request / No BillingRICA RequestNo MOHCall Recording not workingCall Flow Change RequestMobile App CreationOutbound CLIVoice MailSuspension Of ServicesItemised Billing Subject Please answer the following questions after basic fault-finding has been completed. Can the MSISDN Number (Mobile Phone number) receive incoming calls? YesNo Can the Extensions receive incoming calls on 087 Number? YesNo Can the Extension make outgoing calls making use of a #? YesNo Is the Extension able to transfer calls making use of ##? YesNo Please provide details to help us understand your request. Subject Field Please ensure that the subject line has the following Important information: 1k4r1c-XXX - Company Name- Short Fault Description Detailed Fault Description of the fault with as much detail included as possible. Group ID Your customers Group ID is their Unique Customer reference number. If you do not have this information, please contact us on firstname.lastname@example.org Ticket You will receive an email with your ticket details. All updates on your ticket will automatically be sent to the entered email address.